Refund Policy

At FleetGuard Compliance, we are committed to providing high-quality services that meet your needs and expectations. However, we understand that there may be instances where you are not completely satisfied with our services. This Refund Policy outlines the terms and conditions under which refunds may be issued.

1. Services Covered

This Refund Policy applies to all services provided by FleetGuard Compliance, including but not limited to:

• FMCSA Compliance Services

• IFTA Filing Services

• IRP Registration Services

• FMCSA Clearinghouse Management

• Other Compliance Services

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service Not Rendered: If you have paid for a service that was not delivered within the agreed timeframe or was not delivered at all, you may be eligible for a full or partial refund.

• Service Dissatisfaction: If you are not satisfied with the quality of the service provided, please contact us within 30 days of the service completion to discuss the issue. We will work with you to address your concerns and may offer a refund or a service credit, depending on the situation.

• Cancellation Before Service Delivery: If you cancel a service before it has been initiated or completed, you may be eligible for a partial refund, less any administrative fees incurred.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Change of Mind: If you change your mind after the service has been initiated or completed, no refund will be issued.

• Missed Deadlines Due to Client Delays: If a service is delayed or cannot be completed due to the client’s failure to provide necessary information or documentation, no refund will be issued.

• Third-Party Fees: Any fees paid to third parties (e.g., government agencies, filing fees) are non-refundable.

• Customized Services: Services that have been customized specifically for you and have been initiated or completed are non-refundable.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at info@fleetguardcompliance.com or call (737) 707-3213 to explain the issue and provide details of the service in question.

2. Review Process: We will review your request and may ask for additional information or documentation to support your claim.

3. Refund Decision: We will notify you of our decision within 10 business days of receiving your request. If approved, refunds will be processed using the original payment method.

5. Processing Time

If a refund is approved, please allow 5-10 business days for the refund to be processed and credited back to your original payment method. The exact timing may vary depending on your bank or payment provider.

6. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please get in touch with us at:

FleetGuard Compliance
Phone: (737) 707-3213
info@fleetguardcompliance.com